Library Services Prompt, friendly, personal service You can order with confidence, knowing your items won’t “fall through the cracks.” There is an actual, knowledgeable person on the other end of the line when you call, email, or upload your EDI order. Our friendly researchers will work with you to develop a profile of your institution’s procedures and interests. And because the same researcher will track your order to completion, you save time all the way through the process, and every time you order. Busca puts you in control of fulfillment turnaround, so that you can confidently report when the materials will be available. As Busca collects the items you’ve requested, we post regular status updates you can view online at your convenience. You’ll be notified promptly if any of the materials you’re looking for can’t be found within 3 weeks. Our system is flexible enough to let you decide how each order proceeds—whether we send a partial shipment or hold the order until all the materials are in hand, and how long we keep searching. Call Carol or Bonnie or Debbie at 607 546-4247 or email info@buscainc.com- they can find it for you! Returns and Discounts Resolve any problems fast - call Busca and talk to the boss, Michael Cooper. To read an interview with Michael, click here. Receipt of damaged books seems to be a growing problem. As your agent, Busca will deal with publishers and dealers to satisfy claims on materials damaged in shipping, and we’ll handle returns. Wherever possible, Busca offers discounts on orders of every size. How to get started Visit our website www.buscainc.com to open an account, or call Busca World Headquarters at 607 546-4247. It’s easy to sign up and create a profile for your library’s areas of special interest. Busca maintains a large searchable online database, and we also accept email and EDI orders. Your satisfaction is our first priority. If your library has special ordering or shipping requirements, if you would like to set up a more refined new materials alert for your account, or need rush service on a title, please call. We also attend a number of library conferences throughout the year— stop by, we’d like to tell you more. Shipping options Your materials are always expertly packed to avoid damage in transit. Shipping via USPS, UPS, Federal Express, Airborne Express, DHL and other air cargo companies is available from Busca World Headquarters in Hector, New York, in the heart of the Finger Lakes. If your order ships within New York, or to surrounding states, it may qualify for free shipping. The order fulfillment services you expect . . . Standing Orders Management EDI Orders for most systems Rush Orders processing Library of Congress FEDLINK participant New York State contract holder . . . and some you’re just going to like. Expert packaging and shipping Friendly, knowledgeable researchers Online order status updates Discounts on many types of orders Prompt access to a broad range of materials including texts, reference works, scientific journals, ephemera, videos, CDs, DVDs, music and more